Outbound Dialer
When you don’t have enough inbound agents to keep up with demand, the inContact’s outbound dialer automatically moves your outbound agents to handle inbound calls and preserve your customer experience. Once inbound service goals are met, the dialer moves agents with the highest outbound proficiency back from the inbound queue, to handle outbound calls. Its dialing engine also allows agents to handle all call types from one user interface, making the shift between inbound and outbound call priorities seamless.
Is It Time to Outsource Your Call Center?
If your business is booming in these lean times, good for you! To make sure that growth continues, you need to look at the base of all your lines of business and see where you can trim costs and keep budgets in check. One area to look at can be your call center, where you might be better served outsourcing your call center needs.
5/22/2013
Clearing the Clouds: Webinar to Explain and 'Demystify' Cloud Computing
Are you in the cloud? Have you heard about the cloud? Isn't the cloud the greatest thing EVER?!
5/16/2013
inContact To Lead the Way on Customer Service Webinar
inContact, the leader in flexible cloud-based software, helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition and brand loyalty.
5/13/2013
inContact's Benchmark Assessment Tool Helps Improve Business
Contact center managers certainly have their work cut out for themselves. Companies spanning all industries and sizes can hurt their company image and credibility with their customers due to poor customer care experiences, and how the customer is taken care of relies heavily on how the call center functions. If you're in the contact center business, what is one way of finding out how your center measures up? A simple contact center assessment is one good first step.
5/13/2013
Are you in the cloud? Have you heard about the cloud? Isn't the cloud the greatest thing EVER?!
5/16/2013
inContact To Lead the Way on Customer Service Webinar
inContact, the leader in flexible cloud-based software, helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition and brand loyalty.
5/13/2013
inContact's Benchmark Assessment Tool Helps Improve Business
Contact center managers certainly have their work cut out for themselves. Companies spanning all industries and sizes can hurt their company image and credibility with their customers due to poor customer care experiences, and how the customer is taken care of relies heavily on how the call center functions. If you're in the contact center business, what is one way of finding out how your center measures up? A simple contact center assessment is one good first step.
5/13/2013
Contact center managers certainly have their work cut out for themselves. Companies spanning all industries and sizes can hurt their company image and credibility with their customers due to poor customer care experiences, and how the customer is taken care of relies heavily on how the call center functions. If you're in the contact center business, what is one way of finding out how your center measures up? A simple contact center assessment is one good first step.
5/13/2013
