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Outbound Dialer

When you don’t have enough inbound agents to keep up with demand, the inContact’s outbound dialer automatically moves your outbound agents to handle inbound calls and preserve your customer experience. Once inbound service goals are met, the dialer moves agents with the highest outbound proficiency back from the inbound queue, to handle outbound calls. Its dialing engine also allows agents to handle all call types from one user interface, making the shift between inbound and outbound call priorities seamless.

Is It Time to Outsource Your Call Center?
If your business is booming in these lean times, good for you! To make sure that growth continues, you need to look at the base of all your lines of business and see where you can trim costs and keep budgets in check. One area to look at can be your call center, where you might be better served outsourcing your call center needs.
5/22/2013

Clearing the Clouds: Webinar to Explain and 'Demystify' Cloud Computing
Are you in the cloud? Have you heard about the cloud? Isn't the cloud the greatest thing EVER?!
5/16/2013

inContact To Lead the Way on Customer Service Webinar
inContact, the leader in flexible cloud-based software, helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition and brand loyalty.
5/13/2013

inContact's Benchmark Assessment Tool Helps Improve Business
Contact center managers certainly have their work cut out for themselves. Companies spanning all industries and sizes can hurt their company image and credibility with their customers due to poor customer care experiences, and how the customer is taken care of relies heavily on how the call center functions. If you're in the contact center business, what is one way of finding out how your center measures up? A simple contact center assessment is one good first step.
5/13/2013

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FEATURED DATASHEETS

Outbound Dialer - - inContact Dialer

inContact Dialer
The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Outbound Dialer - inContact Global Toll-Free Services

inContact Global Toll-Free Services
We know you don't just do business in the U.S. but have needs to service customers and take calls from countries around the world.

FEATURED WHITEPAPERS

Outbound Dialer - Being Proactive and Generating Results

Being Proactive and Generating Results
Customers share a great deal about themselves through their interactions with companies. Whether they show interest in a product on a company's website or ask for help with a problem they may be encountering during checkout, such cross-channel interactions provide a goldmine of data.

Outbound Dialer - Don't Let Outdated Telephony
Hardware Slow You Down

Don't Let Outdated Telephony Hardware Slow You Down
While contact center leaders are proficient in managing the complexities of agent-based centers in order to provide excellent customer support, the world of telecommunications, telephony hardware, and long distance service providers can be foreign, confusing and distracting.

FEATURED eBOOKS

Outbound Dialer - The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing
It's never been a better time to have your head in the clouds-cloud-based software, that is. In today's economy, everyone is looking to reduce costs and improve efficiencies.